Teenager, 19, who used a new hair dye to turn her roots blonde 'is left with bald patches and chemical burns' after skipping a patch test

A teenager who used a new hair dye to turn her roots blonde claims she was left with bald patches and chemical burns because she didn’t do a patch test. 

Summer Jackson, 19, decided to dye her roots with a product she hadn’t used before – Clairol Nice ‘n Easy 11 Ultra Light Blonde.

After applying the dye, Miss Jackson claims she had to wash off the dye 15 minutes earlier than instructed – after just 10 minutes – because it felt like her head was ‘on fire’.

As she brushed her hair, Miss Jackson claims that clumps began to fall out while her scalp was still in agony.

She rushed to the emergency room where she was given ointment cream to help the wounds heal, which she applied for a month.

Miss Jackson, from Monroe, Michigan, said her head has been left scarred and is sharing her story to raise awareness.

Summer Jackson, 19, has issued a warning for the importance of patch tests after claiming she was rushed to hospital with chemical burns and hair loss after dying her roots

Miss Jackson died her roots with a product she hadn’t used before – Nice’n Easy’s number 11 ‘ultra light blonde’ (pictured). She admits she did not do a patch test

Miss Jackson, a care worker, said: ‘I dye my hair every four to eight weeks, but I only dye my roots, never my head.

‘I went to the store and my normal dye was out of stock in my hair colour, so I picked up Nice’n Easy Ultralight Blonde.

‘When it came to actually dying my hair I always start from the back and work my way up – which now, I realise how lucky I am that I do this!’

Miss Jackson noticed some light burning, but initially ignored it and finished the job.

She was about to leave the dye on for the 20 to 25 minutes like instructed on the packet.

However, she said: ‘The burning got increasingly worse and, when it had been on for only 10 minutes, I decided I really needed to wash this out as my head was on fire.

‘I used shampoo to remove the dye from my scalp and then conditioned it.

‘After showering I went to brush my hair out and clumps of hair began to fall out and as I did this, my skin was still burning.

‘Roughly around five clumps of hair fell out whilst I was brushing it once the dye had been washed out.’

Miss Jackson said small areas of her hair have been completely ‘burned off’.

Miss Jackson was given an ointment cream which she used for a month. But said she has been left with scars (pictured)


A chemical burn is the irritation and destruction of human tissue caused by exposure to a chemical.

Many cases occur due to accidental misuse of hair, skin and nail care products.

Most chemical burns are caused by strong acids that kill cells, which can lead to scarring and disabilities. 

The extent of tissue damage depends on the strength of the chemical, the site of contact, whether it was swallowed, whether skin was intact and how long it was left on for.

In severe cases people may suffer a cardiac arrest, seizures or low blood pressure. 

Minor chemical burns that affect a small area of skin can often be treated by thoroughly washing the affected area with water. 

Major burns require hospital treatment.

Source: eMedicine Health 

She said: ‘My hair is only now starting to grow back. I still have light burns and scarring from the hair dye.

‘Even for the following few days I had to wear a headband at work to keep my hair from falling out, as I worked at a restaurant.

‘Then I lost even more hair as a hairdresser advised me to shave the back of my head to allow it to breathe and let the burns heal better.’

Miss Jackson shaved the hair at the bottom of her neck to aid healing.

She said: ‘Luckily the hair has started to grow back now, but I still have the burns and scarring on my neck but luckily they aren’t irritated anymore.’

Following what happened to her, Miss Jackson is sharing her story to advise others about the importance of doing patch tests.

She said: ‘I would recommend a patch test so you prevent something like this from happening.

‘I’ve never had an experience like this from hair dye, but I’ve always stuck to the brand I’m used to so should have tested when I was using a new product.

‘It’s definitely something that could have been avoided.’

Some components in hair dyes can cause symptoms of an allergic reaction, which is why manufacturers say a skin tolerance test must be carried out 48 hours before – for both home dye kits and those used by professionals in hair salons.

stella Posted on August 08, 2019 16:42

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